Feedback and complaints

At Brook, we value your right to be involved and we have developed a feedback and complaints process called 'Did you get what you came for?' to help you have your say. 

We want to hear what you think, and will try to act upon your feedback and suggestions to keep improving our services. 

If something has gone wrong or you’re not happy with the service you’ve received, it’s really important that you tell us so that we can try and put it right. 

Click on the links below for further information on how to leave feedback or make a complaint:

• How can I give feedback?
• What is the complaints process?