​Brook's statement of services for young people

Brook are sexual health and wellbeing experts. You can access information, advice, guidance and services in the following ways;

• Through a Brook service where you can talk to an expert about your sexual health and wellbeing. Services also offer pregnancy testing, emergency contraception and screening for infections. You can find your local servive, here. 
• Through this website. Our online help and advice section provides a wide range of information on anything from healthy relationships and contraception to STIs and online safety.
• Through education. Brook provides a range of relationships, sex, health and wellbeing education for young people. This can be accessed through your school, college or youth group.
   

We have friendly, approachable, qualified and experienced staff who can support your needs. Information, advice and guidance can be provided through a Brook service, school, college, youth group or university. Our services aim to help you;

• make informed and meaningful choices
• access sexual health services
• feel more comfortable with your gender and sexual identity
• have an up to date knowledge of sexual health and healthy relationships
• improve emotional and social skills

We will do this through dedicated one-to-one support with a nurse or education and wellbeing specialist, using interactive presentations and activities in your school, college or youth group or through detailed information on our website.

Our services are confidential, non-judgemental and we will always treat you with respect. Further information about what to expect can be found here.
 

Brook is here to support you. To help us to do that, please ensure;

• You are on time for sessions or appointments
• If you are part of a programme, you attend regularly
• You are respectful of our staff, volunteers and other young people

We encourage and welcome suggestions and feedback on our service which we receive by:

• Evaluation forms at various stages
• Focus groups
• One to one client interviews
• Comments/compliments
• Iwantgreatcare reviews

We also have a formal complaints policy which will be followed in the event of any complaint raised. If you would like more information on this, then please speak to a member of staff, who will guide you through the process.
 

We actively work to ensure that all young people are given equal access to our service. We will treat current and potential clients, staff, volunteers, and all others we come across in the course of our work with fairness, dignity and respect regardless of age, disability, sex, gender identity, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy and maternity, race, ethnicity or national origin, religion 

To find contact details, services and opening hours for your local Brook, please use our Find a service tool and enter your postcode.

You can also contact admin@brook.org.uk for general enquiries.

If you have feedback, compliments or complaints, please visit our feedback and complaints page

• If it is an emergency, call 999
• In England: For medical advice contact NHS 111 by dialling 111
• In Scotland: Contact NHS 24 on 08454 242424
• For help and emotional support if you’re 18 or under contact Childline on 0800 1111
• For help and urgent emotional support contact the Samaritans on 08457 90 90 90
• The Sexual Healthline 0300 123 7123
• Rape Crisis 0808 8029999